Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, products, privacy, and more. For complete terms, please also review our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service.
Orders
Common questions about placing and managing orders.
Add your selections to your cart and proceed to checkout. Enter your contact and shipping information, choose the available shipping and payment options, and submit your order. After a successful checkout, you’ll receive an order confirmation by email.
Available payment methods are shown at checkout and may include major credit cards and supported express-checkout options such as PayPal, Apple Pay, Google Pay, and Shop Pay.
Depending on the payment method, your charge may appear as Turbo’s FBC Novelties, LLC, our parent company, or an abbreviated Sweetly Sassy Toys billing descriptor.
After a successful checkout, you should receive an order confirmation email. If you don’t see it, check your spam or promotions folder and verify the email address used at checkout. If you’re unsure whether the order went through, contact us before submitting a duplicate order.
Online store orders must be placed through our secure checkout. We cannot take payment information or place standard website orders by phone. Party guests may receive separate ordering instructions when applicable.
Some orders may be fulfilled from more than one location, so items can arrive in separate packages. You may receive more than one tracking number when this happens.
Shipping & Returns
What to know about delivery, discreet packaging, cancellations, and returns.
Most orders are processed within 24–48 business hours after payment is accepted, although availability or fulfillment-partner timing can occasionally add processing time.
Once shipped, standard economy delivery is generally estimated at 5–8 business days. Faster options may be available at checkout, and expedited delivery times vary by service and destination. Weekends, holidays, weather, carrier disruptions, and other circumstances outside our control can affect delivery.
Please contact us as soon as possible if you need to request a cancellation or address change. We’ll do our best to help, but we cannot guarantee changes or cancellation once processing or fulfillment has begun.
Please review your shipping information carefully before submitting your order.
Yes. Orders are shipped in plain, discreet packaging with no description of the intimate products inside.
Shipping options and current delivery estimates are shown at checkout based on your destination and the items in your cart.
Free standard shipping is available on qualifying domestic orders over $99. Standard economy delivery is generally estimated at 5–8 business days after shipment. Faster options may be available where supported.
When tracking is available, you’ll receive a shipping confirmation email with your tracking number once your order ships. Tracking information can take up to 24 hours to begin updating after the carrier receives the package.
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and photos of the issue so we can review it. For eligible product issues, please contact us within 10 days of delivery.
Keep the product, packaging, and shipping materials while the issue is being reviewed. Carrier-related damage may also require a shipping claim.
Because we sell intimate products, all sales are generally final for health and safety reasons. Returns or exchanges may be considered for items that arrive clearly defective or damaged, an incorrect item, or a manufacturer defect reported promptly.
Opened or used products, buyer’s remorse, fit or sizing issues that were disclosed in the product description, misuse, improper cleaning, or damage after delivery are not eligible for return. Please review our full Refund Policy for complete details.
International shipping is handled on a case-by-case basis. Please contact us before placing an international order so we can confirm whether we can ship the requested products to your destination.
Products, Privacy & Compliance
Helpful information about product support, privacy, and store policies.
If the manufacturer offers product registration, we recommend registering promptly and keeping your proof of purchase. Registration can make warranty support easier, although warranty terms and procedures vary by manufacturer.
If you need help identifying the manufacturer or locating your order information, contact us.
If you discover a defect, please contact us within 10 days of delivery with your order number, photos when helpful, and a description of the problem. We’ll review the issue and provide the appropriate next steps.
For issues that arise later, the product may be covered by a manufacturer warranty. Warranty rules vary, so registering the product when offered and keeping your proof of purchase can be helpful.
Sweetly Sassy Toys is primarily an e-commerce business and is not open to the public as a walk-in retail store.
Want an in-person experience? You can host a Sweetly Sassy Toys party or contact us about private product guidance.
Our online store uses secure technology to help protect information transmitted during checkout. We do not recommend sending payment-card information by email.
For details about how information is collected, used, and protected, please review our Privacy Policy and Terms of Service.
Our website uses cookies and similar technologies to support functions such as the shopping cart, site performance, analytics, and other services described in our policies. For full details, please review our Privacy Policy and Terms of Service.
18 U.S.C. 2257 Compliance. In compliance with the Federal Labeling and Record-Keeping Law (also known as 18 U.S.C. 2257), all models located within our domain were 18 years of age or older during the time of photography. All content and images are in full compliance with the requirements of 18 U.S.C. 2257 and associated regulations. Turbo’s FBC Novelties, LLC. does not produce any content and makes no representation about any content on our site www.sweetlysassy.com. All pictures of models on product covers or on video products offered on this site have been created / produced by other companies, manufacturers, or studios.
Turbo’s FBC Novelties, LLC. does not have in our possession any of the original 2257 disclaimers for any of the models. All of the companies, manufacturers, or studios that have created content that we sell or advertise have represented to Turbo’s FBC Novelties, LLC, that all models appearing on their product covers or instructional videos are over 18 and that they, companies, manufacturers, or studios, maintain all appropriate 2257 disclaimers or the equivalent.
All charges are in US dollars.
Please click here to contact us.
Mailing Address (not open to the public):
Sweetly Sassy Toys, a Division of Turbo’s FBC Novelties, LLC.
947 E Johnstown Road, Ste 183
Columbus OH 43230
United States
This website is to only be viewed and used by an adult audience. All models are 18 years of age or older. If you are under 18 years old (21 years old in some states) you are to leave immediately. No exceptions.
Didn't find your answer?
We're happy to help. Send us a message and include your order number if you're contacting us about an existing order.