Sex education meets body-safe pleasure products, with a little Sweetly Sassy confidence sprinkled on top.

Sexual wellness education, intimacy coaching, workshops, and body-safe pleasure products designed to help you feel confident, connected, and empowered.

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This website contains possible age restricted content. You must be 18 years of age or older to enter. If you are not 18 years of age or older you do not have authorization or permission to enter this website or access any of its content. If you are over 18 years of age or older, by entering this website you hereby agree to comply with the Terms of Service.

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Refund policy

Return and Refund Policy (Last updated 8.23.26)

Because of the intimate nature of the products we sell, Sweetly Sassy Toys cannot accept returns or exchanges unless an item is defective. This policy protects the health, safety, and peace of mind of our customers.

Any item designed to come into contact with a body part or bodily fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and cannot be returned, including items purchased and sent as gifts.

This includes, but is not limited to:

• Vibrators and dildos
• Douche and enema kits
• Anal toys, beads, and plugs
• Cock and ball devices, cock rings, and cock sleeves
• Gags and ropes
• All lingerie and men’s wear

Lubricants, massage oils, condoms, body paints, and gift cards are also non-returnable.

What if an item is defective?

If an item is found to be defective within 10 days of purchase, we will replace it with the same item. Please contact Sweetly Sassy Toys at https://www.sweetlysassy.com/pages/contact-us and include your order number or web confirmation number, your name, and a description of the defect.

We will issue a Return Merchandise Authorization number (RMA) by email with return instructions. A return authorization number must accompany every authorized return; returns without one cannot be processed.

The customer is responsible for the cost of returning the defective item. After the authorized return is received and processed, we will ship the replacement at no additional charge. Returned items must include all original parts and packaging, including batteries if applicable, cords, controls, blank warranty cards, and instructions.

What if my package arrives damaged or does not arrive?

If a carrier damages or loses your shipment, please contact the carrier promptly to open a claim and contact Sweetly Sassy Toys so we can help document the issue. Save all packaging materials and damaged goods until the claim is resolved.

If you receive the wrong item, a warehouse-damaged item, or a defective product, contact us immediately so we can evaluate the issue and make it right.

Can I change my shipping address after placing an order?

Once an order has been processed or shipped, we cannot change the shipping address. If an order is returned to us because the address is incorrect or undeliverable, it will be refunded rather than reshipped. Original shipping charges, carrier return charges, and a 25% restocking fee will be deducted from the refund.

Can I cancel an order after it has been placed or processed?

Orders are often processed and shipped quickly, so we cannot guarantee cancellation after an order has been submitted.

If the order has already shipped and you no longer wish to receive it, keep the shipping box sealed and refuse delivery or return the unopened package to the carrier. Refused deliveries are subject to a 25% restocking fee and all applicable shipping charges, which will be deducted from the refund.

Orders are considered used once the shipping box is opened and cannot be accepted by our warehouse.